The return of goods that have retained their original appearance, factory labels, seals, etc., can be made within 14 calendar days after its delivery. You will need to fill out the return form, attaching a receipt or a screenshot of the order from the mail — a document confirming the purchase in our store. The refund is made within 10 working days.
If you want to exchange the product for another one, you will need to return the previously purchased article and exchange it for a new one. The refund can be made at the address: Moscow, 21 Elektrozavodskaya Street.
The return from the regions is carried out on their own, the buyer makes delivery to the store in Moscow with a completed return form. The return form can also be sent to the shop mail. firstname.lastname@example.org , specifying the order number and the invoice number of the sent parcel.